4. Community Guidelines, Reporting, and Blocking
Effective date: 2026-11-07 · Contact: support@gradevu.com
These Guidelines apply to everything you post on GradeVu that other people can see: public certificate pages, your display name and avatar, comments and captions, and any community or sharing features. They sit alongside our Terms of Use. Breaking them can get your content removed and your account suspended or terminated.
1. The short version
Be honest about cards. Be decent to people. Don't fake grades. Don't sell counterfeit. Report things that look wrong.
2. Zero tolerance — immediate removal and account termination
We remove this content and terminate the account on first detection, and we report to law enforcement where required:
Child sexual abuse material, or any sexualized content involving minors. We report to NCMEC and law enforcement.
Threats of violence, incitement, or promotion of terrorism.
Non-consensual intimate imagery.
Sextortion, human trafficking, or content that facilitates either.
Content that sexualizes or endangers minors in any way.
3. Prohibited content
Harassment and hate. No slurs, dehumanizing language, or attacks based on race, ethnicity, national origin, religion, sex, gender identity, sexual orientation, disability, or age. No targeted harassment, brigading, or dogpiling. No doxxing — no sharing anyone's address, phone number, employer, or other private information.
Fraud and deception in grading. This is a grading app, so this matters more than usual:
No manipulated images. Do not composite, retouch, or AI-generate card images to hide defects, fabricate a better condition, or misrepresent a card's state.
No borrowed or scraped scans. Only submit images you personally took of cards you own.
No misrepresenting an estimate. Do not present a GradeVu estimate as a grade from PSA, BGS, CGC, TAG, or any other grader, and do not alter a certificate page to imply third-party certification.
No counterfeit promotion. Do not use the Service to authenticate, price, or market counterfeit, altered, trimmed, restored, or stolen cards, or to organize their sale.
Impersonation. No impersonating GradeVu staff, moderators, other users, or any grading company, marketplace, or brand.
Spam and manipulation. No bulk or repetitive posting, unsolicited advertising, referral-code spam, pyramid schemes, fake reviews, shill bidding, wash trading, price manipulation, or coordinated attempts to game certificate pages.
Scams. No "grade guarantee" services, paid-grading middlemen, fake authentication offers, or requests for payment or credentials.
Illegal and regulated goods. No stolen property, no sales of counterfeit goods, no gambling facilitation, no weapons, drugs, or other illegal items.
Intellectual property. Do not post content that infringes copyright or trademark, or that you don't have the right to post. We respond to valid takedown notices (see the Public Certificate Page Notice).
Other. No graphic violence or gore, no sexual content, no malware or phishing links, no content that violates law.
4. Reporting
In-app. Tap the ⋯ menu on any certificate page, post, or profile and choose Report. Pick a reason, add detail if you want, and submit. Reports are confidential; we do not tell the reported user who reported them.
By email. Send screenshots and links to support@gradevu.com with the subject "Report."
What happens next:
Category First response target
CSAM or imminent threat to life Within 24 hours, escalated immediately; law enforcement and NCMEC as required
Harassment, threats, doxxing Within 24 hours
Fraud, manipulation, counterfeit Within 3 business days
IP takedown Per the Public Certificate Page Notice
Everything else Within 5 business days
Outcomes. We may take no action, label the content, remove the content, unpublish a certificate page, restrict features, suspend the account, or terminate the account. We consider severity, history, and context. We may remove content and act on an account whether or not a report is filed, and we are not obligated to remove content just because it was reported.
Appeals. Email support@gradevu.com with the subject "Appeal" within 14 days of our decision. Include the certificate ID or username. We take a second look at the decision. We aim to respond within 10 business days. Appeals about imminent-safety terminations are handled immediately.
Abuse of reporting. Repeatedly filing knowingly false or retaliatory reports can result in restrictions on your account.
5. Blocking
Block a user: open their profile → ⋯ → Block. Blocking hides their profile, certificate pages, posts, and comments from you, and prevents them from seeing or interacting with your public content. It does not delete content you've already seen.
Manage blocks: Settings → Blocked Accounts. Unblock at any time.
Effect on the other person: we do not notify users when they are blocked. If a blocked user tries to interact with you, the interaction fails.
Muting (if available) hides a user's content without the mutual restriction of blocking.
Blocking does not replace reporting. If content breaks these Guidelines, block and report it — blocking alone doesn't remove it for other people.
Evasion. Creating a new account to get around a block or a suspension is a violation and will result in termination.
6. Your privacy in public spaces
Don't post other people's personal information.
Don't post photos of people without their permission.
Remove identifying details from backgrounds before you publish a card photo.
Publishing a certificate page makes that page public. Read the Public Certificate Page Notice before you publish.
7. Moderation we run
We use automated screening on uploads and public content, plus human review of reports. Automated tools are imperfect and are not a substitute for your judgment. We do not proactively monitor all content.
8. Contact
support@gradevu.com — reports, appeals, blocking help, and general safety questions.
privacy@gradevu.com — privacy and data requests.